The Enugu Electricity Distribution Company (EEDC) has launched a self-service Bot that eases customer experience and simplifies most processes usually carried out by customers on its platform.
The Southeast-focused Disco announced the launch on X via its official Handle, listing the various processes that can be carried out using the Bot. The new Bot allows customers to run multiple processes by sending a message in a chat on WhatsApp and Facebook to a designated number (+234 815 082 6233 or EEDC Bot on Facebook) to initiate the process.
Features supported by the EEDC self service Bot include Regeneration of KCT, Purchase of tokens, Application for Meter, and checking of Arrears Balance. Other features include checking the last token purchased, Transaction history, generating a Bill payment receipt, and downloading a new connection form.
The EEDC oversees Electricity distribution in the five southeastern states of Abia, Enugu, Anambra, Imo, and Ebonyi. Recently, the Enugu Electricity Regulatory Commission (EERC) ordered discos in the region to reduce electricity cost from N209 kWh to N165 kWh for Band A customers, sparking a war of words between the various discos and the Commission.
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The Commission maintained that the cut in tariff costs was consistent with the Enugu State Electricity Law 2023 and the EERC’s Tariff Methodology Regulations 2024, and there is no reason for electricity to cost as high as N209 per kWh. The cut in tariff cost is effective from August 1st, following an unsuccessful attempt by Discos to reverse the order.
However, the Tariff cuts led to a 50% supply cut, causing a blackout in most southeast states and attracting criticism for the EEDC. State governments of Southeast states blasted EEDC for a significant reduction in power supply to Mainpower Electricity Distribution Limited (MEDL), resulting in poor power supply recently.
MEDL released a public statement explaining why the recent blackout was severe in Enugu state, also blaming the EEDC for the blackouts.
Band A consumers all over Nigeria are promised a minimum of 20 hours of electricity supply per day.
