Addressing its customers, Mainpower Electricity Distribution Limited (MEDL) apologised for the difficulties experienced by customers trying to recharge their electricity units in Enugu state and environs.
The Disco addressed the issue via a public announcement amplified by the Enugu Electricity Distribution Company on X, highlighting measures they were taking to address the problem and restore full service to customers.
“The Management of Mainpower Electricity Distribution Limited (MEDL) sincerely apologises to our esteemed customers in Enugu State who have recently experienced challenges in purchasing energy tokens for their prepaid meter.”
The situation is due to a technical glitch encountered by our ICT team during the implementation of the new tariff approved by the Enugu Electricity Regulatory Commission (EERC), which took effect on 1st August 2025.” The Announcement read in parts
MEDL explained that the process involves ringfencing Enugu State from the broader distribution Network of Abia, Anambra, Ebonyi, and Imo States to enable the application of the new tariff, especially for Band A customers in Enugu State.
The Disco provided alternatives for recharging energy tokens, which include visiting a MEDL cash office or using the Energypay platform and paying with a debit card. Mainpower reiterated its commitment to delivering a reliable and efficient power supply to its customers in the southeast region.
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Mainpower Electricity Distribution Limited (MEDL), licensed in 2024, distributes electricity in Enugu State, succeeding EEDC.
The Disco reported a N1 billion monthly loss following new tariff cuts by the EERC, reducing tariff cost from N209 kWh to N160Kwh.
The tariff cuts led to a war of words between EERC and EEDC. MEDL, a subsidiary of the EEDC, was caught in the middle of the spat, registering losses.
The tariff cuts and the fallout from the development led to blackouts in many parts of Enugu State as the volume of power supply to Discos dropped drastically. Some parts of Enugu are still without electricity at the time of this report.
