What is Opay Email Address

Opay, Nigeria’s leading digital-first bank, has very few physical locations across the country due to its digital-first model. This makes accessing Opay support for issues or enquiries very tricky because there are no physical locations to go to and lodge a report.

However, contacting Opay Support is very easy via digital channels, such as the Opay email address and the Call Centre. Issues likely to require Opay Support include Billing issues, Chargeback errors, enquiries for Loan and Investment services, and delayed transactions.

Contacting Opay Support via Email or Call Centre is pretty straightforward: locate the Contact Support Channel, then forward your message via Email or Call. This Infoeast article looks at how to contact Opay Support via Email or Call Centre.

How to Locate and Use Opay Email Address

If you want to verify the latest contact details directly within the app:

1. Open the OPay App and tap “Me” (bottom right).
2. Tap the “Customer Service” (headset icon) at the top right.
3. Scroll down to the bottom of the support page to find the “Email Us” section or the official contact details.

The Official OPay Email Addresses

Depending on your specific need, use one of the following official addresses:

• General Customer Support: customerservice@opay-inc.com
• Merchant/Business Support: ng-support@opay-inc.com
• POS/Business Inquiries: acquiring.sales@opay-inc.com

How to Use the Email Effectively

To ensure your issue is resolved quickly (usually within 24–48 hours), your email should include:

• Subject Line: A clear summary (e.g., “Failed Transfer Refund – [Transaction Date]”).
• Phone Number: The mobile number linked to your OPay account.
• Transaction ID: Copy this from the “Transaction History” in your app.
• Proof: Attach a screenshot of the failed transaction or the debit alert from your bank.

How to Use the Opay Call Centre

Using the Opay call centre is the fastest way to resolve any issue with Opay support. The call centre allows you to speak directly with an Opay support agent and relay your issues in real time. This is the most recommended approach for urgent issues, such as billing issues or chargeback errors.

Official OPay Support Numbers

Depending on your issue, dial one of the following lines:

• For App & Card Issues: * 0700 888 8328
  • 0201 888 8328
• For POS & Business Queries: * 0700 888 8329
  • 0201 888 8329

Tips for a Productive Call

• Call Early: To avoid long wait times, try calling early in the morning (between 8:00 AM and 10:00 AM).
• Have Details Ready: Before you dial, have your OPay phone number, the Transaction ID (if applicable), and your BVN ready, as the agent will use these to verify your identity.
• Follow Voice Prompts: You may be greeted by an Automated Voice Response (IVR). Listen carefully to select the right department (e.g., “Press 1 for transfer issues”).

The email and the call centre remain the most accessible ways to reach Opay support for any issues. Both approaches have been duly addressed in this article, and we hope you won’t have any confusion about this topic again.