Palmpay Customer Care Number is one of the most sought-after search keywords about the fintech brand per Semrush Analysis.
Before we dive into that, let us briefly give a rundown of Palmpay and its background story. Palmpay is one of the major fintech brands battling for a share of Nigeria’s massive payment market.
Just like OPay, Palmpay is another product of Chinese investment in Nigeria’s market. Palmpay was launched in 2019 and is currently headquartered in Ikeja, Lagos. It emerged as a joint venture between Chinese tech firms in a symbiotic arrangement between smartphone makers Transsion and Internet giant NetEase.
The arrangement helped pre-install the Palmpay app on new smartphones, helping with its distribution and market penetration. Partner smartphones for the arrangement include Tecno, Infinix, and Itel, which are dominant players in the African Smartphone market.
Funding Story
Palmpay’s funding story follows a similar trajectory common with fintech startups in Africa. The company launched with a $40 million seed round led by Transsion and later closed a $100 million Series A in August 2021, backed by Africinvest, Chuangshi Capital, and other investors.
Palmpay’s top management is led by foreigners, while in Nigeria, Chika Nwosu serves as the Country Managing Director/CEO.
Palmpay’s Core Offer
Palmpay offers a host of products to its Nigerian users, ranging from a Point of Sale (POS) setup, a no-fee digital wallet for Money Transfers, Bill payments, airtime, and rewards aimed at Nigeria’s unbanked population. The offers were largely accepted by the Nigerian market despite intense competition.
Palmpay reported 35 million registered users as of Mid 2026. It has also expanded its offer to credit, insurance, and Physical debit cards. It remains a private company, so its financials are not made public. Palmpay’s POS machines are largely used by vendors, small business owners, and POS agents hustling to make ends meet.
Palmpay’s Customer Care Number
- Palmpay’s customer care line is +234018886888 or +234 1 8886888. This is the WhatsApp number, and it’s live 24/7
- Palmpay’s physical offices are in Lagos, Ikeja, Abia, Enugu, Abeokuta and Abuja.
- The Official email is support@palmpay.com
- In-app Live Chat – Available on the Palmpay app
